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Global Process and Standard Manager

Lugera & Maklér spol. s r.o.

Ponuka práce Košice

Práca v regióne

Ponuka práce Office manager

Práca na pozícii

Náplň práce

  • Global Processes & Standards Manager is responsible for consistent and standard global operating model for Service Management
  • Create/Mentor ITSM Repository of best practices and processes
  • Responsible for effective Integration across processes
  • Collaborate and influence Design and Build activities to ensure new business utilizes global Service Management standards
  • Coordinates Service Improvement Activities across the Service Management organization
  • Responsible for assuring of Compliance of Service Management processes with all relevant standards and regulations (ISO/IEC, …)
  • Responsible for ensuring Service Management best practice and process is communicated and understood by GSM (Global Service Management organization)
  • Executes the Global Service Management process tasks in line with global and local requirements
  • Responsible as a virtual leader of a virtual team of process owners
  • Reports to Global Service Management Director and fulfills his/her tasks in time and quality
  • Have strong awareness of business environment and metrics and controls required to operate in such an environment
  • Ability to drive to link data analyses to the process and business operating model and identify efficiency and effectiveness opportunities
  • Present findings and recommendations that require to senior leadership
  • Ensure designated improvements are met and process controls are defined, implemented and monitored to sustain results
  • Collaborate with IT/Digital on the technology roadmap
  • Collaborate with Centers of Excellence (e.g. Process COE)
  • Proactively share and provide guidance on best practices where applicable
  • Proactively supports automation and other activities to maximize customer value

Požiadavky na zamestnanca

  • Excellent management, interpersonal, communication, presentation and organizational skills
  • Self-driven to achieve goals independently as well as work in an international team
  • 5+ years' experience working in ITSM Management
  • 2+ years’ experience in team leadership
  • Ability to speak & write English C1
  • Certified ITIL v3 Expert, or close to be certified on Expert level (ITIL 4 Foundation is a plus)

Výhody a ďalšie informácie

    Ďalšie informácie o pracovnej pozícii

    Pracovný pomer: Hlavný pracovný pomer
    Druh mzdy: Iná / dohodou
    Ponuka uverejnená dňa: 29.01.2020
    ID ponuky práce: 597066

    Lugera & Maklér spol. s r.o.

    Jilemnického 3, 911 01 Trenčín
    Štúrova 27, 040 01 Košice
    Mlynské Nivy 49, 821 09 Bratislava
    Štúrova 22, 949 01 Nitra

    Michal Kónya
    michal.konya@lugera.com
    +421 915 495 709

    O spoločnosti Lugera & Maklér spol. s r.o.

    Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

    Lugera & Maklér spol. s r.o.

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