Ponuky práce | asistentky.sk

Náplň práce

• you will be a member of a globally active support team at the Kosice site
• first point of contact for questions from internal customers and receipt of 1st level support within the telephone and electronic customer inquiries (incidents, service and change requests)
• documentation of customer inquiries in the ticket system
• taking over the pre-qualification and prioritization of tickets in the area of user administration AD, SAP, MS Office applications, Cisco VPN, telecommunications, general client/server support, how-to support
• close cooperation with 2nd and 3rd level support
• supporting participation in the implementation of company s projects by providing technology and processes
• development of process optimizations
• preparation of documentation, process descriptions, working aids and manuals

Požiadavky na zamestnanca

• IT knowledge (client, networks, SAP, Windows etc.) and previous experience in IT customer care
• distinguished by IT affinity and fun in obtaining information, as well as constant desire to expand knowledge
• independent familiarization with new topics and sharing your knowledge
• very good communication skills and intercultural sensitivity
• strong customer and service orientation
• knowledge of IT service management according to ITIL standard
• German language skills in spoken and written - must have (English is plus)

Výhody a ďalšie informácie

O spoločnosti Lugera & Maklér spol. s r.o.

Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...