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Ponuky práce pre sekretárky, asistentky

Nájdete tu aktuálne ponuky práce pre asistentky, sekretárky, odborníkov v administratíve, cestovnom ruchu i obchode. Platy a benefity.

Service Desk Agent

Lugera & Maklér spol. s r.o.

Ponuka práce Košice

Práca v regióne

Ponuka práce Pracovník zákazníckeho servisu

Práca na pozícii

Náplň práce

  • you will be a member of a globally active support team at the Kosice site
  • first point of contact for questions from internal customers and receipt of 1st level support within the telephone and electronic customer inquiries (incidents, service and change requests)
  • documentation of customer inquiries in the ticket system
  • taking over the pre-qualification and prioritization of tickets in the area of user administration AD, SAP, MS Office applications, Cisco VPN, telecommunications, general client/server support, how-to support
  • close cooperation with 2nd and 3rd level support
  • supporting participation in the implementation of company s projects by providing technology and processes
  • development of process optimizations
  • preparation of documentation, process descriptions, working aids and manuals

Požiadavky na zamestnanca

  • IT knowledge (client, networks, SAP, Windows etc.) and previous experience in IT customer care
  • distinguished by IT affinity and fun in obtaining information, as well as constant desire to expand knowledge
  • independent familiarization with new topics and sharing your knowledge
  • very good communication skills and intercultural sensitivity
  • strong customer and service orientation
  • knowledge of IT service management according to ITIL standard
  • German language skills in spoken and written - must have (English is plus)

Výhody a ďalšie informácie

    Ďalšie informácie o pracovnej pozícii

    Pracovný pomer: Hlavný pracovný pomer
    Druh mzdy: Iná / dohodou
    Ponuka uverejnená dňa: 02.04.2021
    ID ponuky práce: 614453

    Lugera & Maklér spol. s r.o.

    Jilemnického 3, 911 01 Trenčín
    Štúrova 27, 040 01 Košice
    Mlynské Nivy 49, 821 09 Bratislava
    Štúrova 22, 949 01 Nitra

    Veronika Ducková
    veronika.duckova@lugera.sk
    +421 905 664 472

    O spoločnosti Lugera & Maklér spol. s r.o.

    Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

    Lugera & Maklér spol. s r.o.

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