Service Desk Agent
Lugera & Maklér spol. s r.o.
Ponuka práce Košice Práca v regióne | Ponuka práce Pracovník zákazníckeho servisuPráca na pozícii |
Náplň práce- you will be a member of a globally active support team at the Kosice site
- first point of contact for questions from internal customers and receipt of 1st level support within the telephone and electronic customer inquiries (incidents, service and change requests)
- documentation of customer inquiries in the ticket system
- taking over the pre-qualification and prioritization of tickets in the area of user administration AD, SAP, MS Office applications, Cisco VPN, telecommunications, general client/server support, how-to support
- close cooperation with 2nd and 3rd level support
- supporting participation in the implementation of company s projects by providing technology and processes
- development of process optimizations
- preparation of documentation, process descriptions, working aids and manuals
Požiadavky na zamestnanca- IT knowledge (client, networks, SAP, Windows etc.) and previous experience in IT customer care
- distinguished by IT affinity and fun in obtaining information, as well as constant desire to expand knowledge
- independent familiarization with new topics and sharing your knowledge
- very good communication skills and intercultural sensitivity
- strong customer and service orientation
- knowledge of IT service management according to ITIL standard
- German language skills in spoken and written - must have (English is plus)
Výhody a ďalšie informácie
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Ďalšie informácie o pracovnej pozícii
Pracovný pomer: Hlavný pracovný pomer Druh mzdy: Iná / dohodou Ponuka uverejnená dňa: 02.04.2021
ID ponuky práce: 614453
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Lugera & Maklér spol. s r.o.Jilemnického 3, 911 01 Trenčín
Štúrova 27, 040 01 Košice
Mlynské Nivy 49, 821 09 Bratislava
Štúrova 22, 949 01 Nitra Veronika Ducková veronika.duckova@lugera.sk +421 905 664 472 |
O spoločnosti Lugera & Maklér spol. s r.o.Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base.
Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success... |
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