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Product Support Team Leader

Lugera & Maklér spol. s r.o.
onsite or remote

Ponuka práce Bratislava

Práca v regióne

Ponuka práce Administratívny pracovník

Práca na pozícii

Náplň práce

  • leads a regional team providing Level 2 support for the O365 Products around the world
  • leads a team that receives and resolves incidents, service requests from end users either via the Level 1 services desk or via other contact channels
  • delivers the required service in line with all documented service levels and other quality measures, using continuous service improvement methodologies to seek to improve the services at all times
  • maintains and improves overall Office 365 Product performance for Business users
  • reduction in incident volumes, and in particular High Severity incidents
  • identify, solution and implement root cause fixes to production problems
  • execute service requests and design and implement automated solutions
  • provide advice and guidance to end users to enable them to use the O365 Products affectively and thereby to maximise their productivity
  • ensure data integrity and security at all times
  • maintain Office365 service stability
  • ITIL fundamentals are applied to all relevant processes including Incident and Change Management
  • providing Office 365 product and technical advice, acting as a Subject Matter Expert.
  • leading and contributing to the shaping of technical standards and guidelines.

Požiadavky na zamestnanca

  • strong broad understanding of the Microsoft O365 Product suite and environment
  • previous experience working with O365 Products including 1-2 years in an end user support leadership capacity.
  • strong technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
  • working knowledge of other O365 Products also required eg Flow, Stream, Sway, Forms, Whiteboard, Delve, To-Do etc..
  • working knowledge of Powershell scripting, Active directory and Azure
  • experience with Microsoft Windows operating system environment
  • good working knowledge of ITIL methodologies
  • experience working with ServiceNow or similar service management platform is plus
  • strong leadership qualities, able to act as a role model and manage collective delivery to agreed corporate objectives
  • self-starter, committed to meeting and exceeding individual and team measures and targets
  • good time management and strong written and verbal communication skills
  • customer service focus
  • excellent written and verbal English language

Výhody a ďalšie informácie

  • sick days
  • flexible working time and home office
  • finacial bonuses
  • compensation for salary loss during sick leave
  • comapny events
  • professional growth, trainings
  • cafeteria

Ďalšie informácie o pracovnej pozícii

Pracovný pomer: Hlavný pracovný pomer
Druh mzdy: Iná / dohodou
Ponuka uverejnená dňa: 26.04.2021
ID ponuky práce: 615528

Lugera & Maklér spol. s r.o.

Jilemnického 3, 911 01 Trenčín
Štúrova 27, 040 01 Košice
Mlynské Nivy 49, 821 09 Bratislava
Štúrova 22, 949 01 Nitra

Veronika Ducková
veronika.duckova@lugera.sk
+421 905 664 472

O spoločnosti Lugera & Maklér spol. s r.o.

Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

Lugera & Maklér spol. s r.o.

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