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Office 365 Support Analyst - 2nd level

Lugera & Maklér spol. s r.o.
onsite or remote

Ponuka práce Bratislava

Práca v regióne

Ponuka práce Administratívny pracovník

Práca na pozícii

Náplň práce

  • work as part of a new regional team providing Level 2 support for the O365 Products around the world
  • receive and resolve incidents and service requests from end users either via the Level 1 services desk or via other contact channels including the corporate social collaboration channels
  • deliver the required service in line with all documented service levels and other quality measures
  • ITIL fundamentals are applied to all relevant processes including Incident and Change Management
  • actively leading and contributing to the shaping of technical standards and guidelines
  • be a subject matter expert in an Office 365 sub-set of Products
  • provide world-class customer experience with every interaction
  • develop, foster and maintain highly effective customer interactions
  • support installation, configuration, and maintenance of Microsoft Office 365 Products on various platforms, online technical support to users regarding Office 365 issues
  • develop, foster and maintain effective working relationships with other internal and outsourced teams to enhance the customer experience
  • share your knowledge with teammates and end users and guide them in the resolution of complex technical problems
  • work on tasks and deliver to objectives as assigned by the Team Leader.
  • participate in release assessments, product testing, tool building and pilot new projects
  • contribute to a high quality customer service culture
  • stay up to date with technological changes in the industry with internal and external training

Požiadavky na zamestnanca

  • understanding of the Microsoft O365 Product suite and environment - must have
  • previous experience working with O365 Products including 1-2 years in an end user support capacity, demonstrated professionalism in resolving customer issues including remote support
  • technical knowledge and understanding of Office 365 Products including Teams, Exchange, Sharepoint and Onedrive
  • knowledge of Active directory and Azure, Microsoft Windows operating system environment
  • good knowledge of ITIL methodologies and best practice
  • self-starter, committed to meeting and exceeding individual and team measures and targets
  • strong analytical and problem solving skills
  • good time management and written and verbal communication skills
  • customer service focus
  • working knowledge of Powershell scripting is plus
  • experience of working with ServiceNow or similar service management platform is plus
  • excellent written and verbal English language

Výhody a ďalšie informácie

  • sick days
  • flexible working time and home office
  • finacial bonuses
  • compensation for salary loss during sick leave
  • comapny events
  • professional growth, trainings
  • cafeteria

Ďalšie informácie o pracovnej pozícii

Pracovný pomer: Hlavný pracovný pomer
Druh mzdy: Iná / dohodou
Ponuka uverejnená dňa: 27.04.2021
ID ponuky práce: 615611

Lugera & Maklér spol. s r.o.

Jilemnického 3, 911 01 Trenčín
Štúrova 27, 040 01 Košice
Mlynské Nivy 49, 821 09 Bratislava
Štúrova 22, 949 01 Nitra

Veronika Ducková
veronika.duckova@lugera.sk
+421 905 664 472

O spoločnosti Lugera & Maklér spol. s r.o.

Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

Lugera & Maklér spol. s r.o.

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