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Process Manager - remote work

Lugera & Maklér spol. s r.o.

Ponuka práce Slovenská republika

Práca v regióne

Ponuka práce Office manager

Práca na pozícii

Náplň práce

  • Defines, implements, trains and owns one or multiple SMO Processes: Incident Management, Major Incident Management, Service Design & Transition Management, Problem Management, Service Request Management
  • Is responsible for the identification of stakeholders and enforcing that all stakeholders are compliant with the processes
  • Supports Service Owners and other key stakeholders in SMO Process related topics
  • Develops reporting and monitoring dashboards for process specific KPIs for relevant stakeholders
  • Provider at the appropriate forums
  • Provides support and guidance to the Service Providers in fulfilling their Process related roles and responsibilities

Požiadavky na zamestnanca

  • ITIL v4 certification
  • Detailed knowledge in one or multiple of the ITIL processes mentioned above
  • At least 5 years of practical experience in a similar position
  • Strong communication skills
  • Good overall IT knowledge and experience is helpful
  • Ability to work independently and globally and to think analytically
  • Experience with ITSM Tools like Atlassian JIRA and Confluence

Výhody a ďalšie informácie

    Ďalšie informácie o pracovnej pozícii

    Pracovný pomer: Hlavný pracovný pomer
    Druh mzdy: Iná / dohodou
    Ponuka uverejnená dňa: 26.04.2022
    ID ponuky práce: 641229

    Lugera & Maklér spol. s r.o.

    Jilemnického 3, 911 01 Trenčín
    Štúrova 27, 040 01 Košice
    Mlynské Nivy 49, 821 09 Bratislava
    Štúrova 22, 949 01 Nitra

    Zuzana Neupauerova
    zuzana.neupauerova@lugera.sk
    +421 907 915 611

    O spoločnosti Lugera & Maklér spol. s r.o.

    Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...

    Lugera & Maklér spol. s r.o.

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