Process Manager - remote work
Lugera & Maklér spol. s r.o.
Ponuka práce Slovenská republika Práca v regióne | Ponuka práce Office managerPráca na pozícii |
Náplň práce- Defines, implements, trains and owns one or multiple SMO Processes: Incident Management, Major Incident Management, Service Design & Transition Management, Problem Management, Service Request Management
- Is responsible for the identification of stakeholders and enforcing that all stakeholders are compliant with the processes
- Supports Service Owners and other key stakeholders in SMO Process related topics
- Develops reporting and monitoring dashboards for process specific KPIs for relevant stakeholders
- Provider at the appropriate forums
- Provides support and guidance to the Service Providers in fulfilling their Process related roles and responsibilities
Požiadavky na zamestnanca- ITIL v4 certification
- Detailed knowledge in one or multiple of the ITIL processes mentioned above
- At least 5 years of practical experience in a similar position
- Strong communication skills
- Good overall IT knowledge and experience is helpful
- Ability to work independently and globally and to think analytically
- Experience with ITSM Tools like Atlassian JIRA and Confluence
Výhody a ďalšie informácie
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Ďalšie informácie o pracovnej pozícii
Pracovný pomer: Hlavný pracovný pomer Druh mzdy: Iná / dohodou Ponuka uverejnená dňa: 26.04.2022
ID ponuky práce: 641229
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Lugera & Maklér spol. s r.o.Jilemnického 3, 911 01 Trenčín
Štúrova 27, 040 01 Košice
Mlynské Nivy 49, 821 09 Bratislava
Štúrova 22, 949 01 Nitra Zuzana Neupauerova zuzana.neupauerova@lugera.sk +421 907 915 611 |
O spoločnosti Lugera & Maklér spol. s r.o.Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base.
Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success... |
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