Ponuky práce | asistentky.sk

Náplň práce

• Defines, implements, trains and owns one or multiple SMO Processes: Incident Management, Major Incident Management, Service Design & Transition Management, Problem Management, Service Request Management
• Is responsible for the identification of stakeholders and enforcing that all stakeholders are compliant with the processes
• Supports Service Owners and other key stakeholders in SMO Process related topics
• Develops reporting and monitoring dashboards for process specific KPIs for relevant stakeholders
• Provider at the appropriate forums
• Provides support and guidance to the Service Providers in fulfilling their Process related roles and responsibilities

Požiadavky na zamestnanca

• ITIL v4 certification
• Detailed knowledge in one or multiple of the ITIL processes mentioned above
• At least 5 years of practical experience in a similar position
• Strong communication skills
• Good overall IT knowledge and experience is helpful
• Ability to work independently and globally and to think analytically
• Experience with ITSM Tools like Atlassian JIRA and Confluence

Výhody a ďalšie informácie

O spoločnosti Lugera & Maklér spol. s r.o.

Lugera & Makler is the leading recruitment firm in Slovakia offering interested candidates a wide variety of challenging job opportunities on a constant base. Our customers are most of the leading companies in Slovakia (multi nationals as well as national companies) offering you new career perspectives. If you are ready for a move, than please act now. Because action is what unites every great success...